Troubleshoot by Using Status

If you have attempted to print and either received no output or the output received was not what you intended, perform the following troubleshooting steps to identify the source of the problem.

Tip: For information about how to use Status, see Managing Job and Device Status.

1. Determine whether a job affected by the issue that you are attempting to troubleshoot exists by finding that job in the Jobs panel of Status. For more information, see Search Print Jobs.
2. Review the Status column to determine whether the job is complete. For information about a value for Job Status, see User Interface: Jobs.
3. Double-click the row for the job to open the Job Inspector, and review the information on the Errors tab. If Process IDs are listed, click each Process ID to display additional information about the process. If there are errors, review the descriptions displayed.
4. Determine whether the job produced printed output.
5. Review the format of the printed label. If the format is incorrect, review the label template in Label Design  and any integration, process, or business rule that was used for the job.
6. Review the data that appears on the printed label. If the data is incorrect, double-click the row for the job to open the Job Inspector and review the information on the Data tab and compare it to the label template and any integration, process, or business rule that was used for the job. Additionally, see Troubleshoot Label Data Sources.
7. Review the characters and the barcode data that appear on the printed label. If some characters or barcode data are not printed correctly, see Troubleshoot Printed Labels.
8. If you are using a layout, review the position of the printed labels relative to each other. If they are not organized as expected, review the layout in Label Design  or see Troubleshoot Layouts.