Troubleshoot Printed Labels

Symptom	Resolution
Some characters do not print correctly on older devices.	Check your device firmware to ensure that it supports UTF-8. Older devices may not support this encoding. The effect of printing labels to unsupported devices is that characters above ASCII 127 may not be handled correctly on printed labels.
Some barcode data does not print correctly on older Zebra devices.	For Zebra ZPL II devices, use x.17 or later firmware. Spectrum supports Zebra ZPL II devices with x.10 or later firmware. However, Code 128 barcode data that appears after a hyphen may be truncated if firmware older than x.17 is used.
A printed label includes the wrong data.	See Troubleshoot Label Data Sources.
A Text Box field is not printing as intended.	See Troubleshoot Label Data Sources.
Labels are not printed in the expected layout.	See Troubleshoot Layouts.
When printing to an Epson device, a native field prints behind an imaged field when it should print on top of the imaged field.	If you are printing to an Epson device and your label template contains a combination of native and imaged fields, you can enforce the stacking order of native and imaged fields when printing to match the order displayed in Label Design and Print Preview. To enforce, open the Epson device in Devices and select the Force Stacking Order of Fields check box in the Advanced tab.
No output was produced or the output produced was not what you intended.	See Troubleshoot by Using Status and Troubleshoot Devices.
Font recall is not performing as expected.	See Troubleshoot Devices.

Some characters do not print correctly on older devices.

Check your device firmware to ensure that it supports UTF-8. Older devices may not support this encoding. The effect of printing labels to unsupported devices is that characters above ASCII 127 may not be handled correctly on printed labels.

Some barcode data does not print correctly on older Zebra devices.

For Zebra ZPL II devices, use x.17 or later firmware. Spectrum supports Zebra ZPL II devices with x.10 or later firmware. However, Code 128 barcode data that appears after a hyphen may be truncated if firmware older than x.17 is used.

A printed label includes the wrong data.

See Troubleshoot Label Data Sources.

A Text Box field is not printing as intended.

See Troubleshoot Label Data Sources.

Labels are not printed in the expected layout.

See Troubleshoot Layouts.

When printing to an Epson device, a native field prints behind an imaged field when it should print on top of the imaged field.

If you are printing to an Epson device and your label template contains a combination of native and imaged fields, you can enforce the stacking order of native and imaged fields when printing to match the order displayed in Label Design and Print Preview. To enforce, open the Epson device in Devices Devices and select the Force Stacking Order of Fields check box in the Advanced tab.

No output was produced or the output produced was not what you intended.

See Troubleshoot by Using Status and Troubleshoot Devices.

Font recall is not performing as expected.

See Troubleshoot Devices.